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These terms set out how your bull98 account works — what you agree to when you access the platform, how your wallet and transaction records are managed, and where to go when something needs clarifying. Read through before you start so the account flow makes sense from the first deposit.
When you open an account on bull98, these terms form the agreement between you and the platform. They apply to every session — whether you log in from your phone or switch to desktop mid-week — and they cover your account credentials, your wallet balance, the transactions you make, and the game sessions you start. Access to bull98 depends on where local law permits it. If you are in a region where online account activity of this kind is restricted, these terms do not extend eligibility to you — availability is determined by the law of your jurisdiction, and it is your responsibility to check before registering. We may update these terms when the platform changes. When that happens, the revised version takes effect from the date it is published here. Continuing to use your account after a revision means you accept the updated terms. If you disagree with a change, the right step is to stop using the account and contact support to request closure. Payment activity — deposits through Touch 'n Go eWallet, DuitNow, or FPX — is subject to both these terms and the individual conditions of those payment providers. We process what reaches the platform; the transfer rules of each payment rail sit with the provider.
Deposits made through Touch 'n Go eWallet are recorded against your account wallet the moment they clear the payment rail. The transaction log in your account dashboard shows the status; if a transfer does not reflect, contact support with the reference number from your eWallet history.
DuitNow transfers link directly to your registered account details. Amounts credited appear in your wallet and in your transaction record. Any mismatch between what your bank confirms and what shows in your account should be raised with support within 48 hours of the transaction.
FPX online banking deposits follow your bank's own session rules. Once the bank confirms the transfer, it posts to your bull98 wallet. Keep your FPX transaction receipt — support will ask for it if there is a query on the amount or timing.
Revised terms are published on this page with the effective date shown. No separate notification is issued for minor clarifications; material changes that affect account access or wallet handling will be flagged at login so you can review before continuing.
Not every part of your experience on bull98 sits under the same set of rules. These terms cover your account and wallet directly — but third-party services, including your payment provider and your device's network, operate under their own conditions. Knowing the boundary saves time if something goes wrong.
Your login, account credentials, session management and the actions you take while signed in — all covered by these terms. If you share credentials or allow another person to use your account, you remain responsible for what happens in that session.
Deposits and withdrawals processed through the platform, including those made via Touch 'n Go eWallet, DuitNow, and FPX, are recorded under these terms. The transaction log in your account dashboard is the authoritative record for any amount that has cleared.
Games, odds displays, lobby pages and promotional information shown within the platform fall under these terms as far as accuracy and availability go. Game outcomes are determined by the game engine; bull98 does not alter results after a session closes.
Your payment provider — whether Touch 'n Go eWallet, a DuitNow-linked bank, or an FPX-connected institution — operates under its own terms. Network outages, bank-side delays, and eWallet maintenance windows are outside bull98's policy scope.
You have a set of practical rights you can act on at any time. Your transaction history is always accessible from the account dashboard after login — every deposit and withdrawal is logged with a date, amount, and status. If you spot a record that does not match your own payment history, flag it through the support channel within a reasonable time of the transaction date. Account details — your registered email, contact number and preferred language — can be reviewed and updated from the account settings page. Some changes, like updating a registered payment method, may require a short verification step; the fields and instructions are shown inline when you make the change. If you have a question about how a specific term applies to your account, or if you believe a policy has been applied incorrectly, you can raise it directly with the support team. We will review the account record and come back to you. Requesting account closure is also available at any time — contact support, confirm your identity, and the process will be explained step by step.
Open your account dashboard after login and navigate to the transaction history tab. Every completed deposit and withdrawal is listed there with its date, method — Touch 'n Go eWallet, DuitNow, or FPX — and final status.
Account settings let you update your contact information and registered details directly. Changes to payment-linked fields trigger an inline verification step; follow the prompts shown on the page to complete them.
If a term is unclear or you think it has been applied in a way that does not match your account activity, contact support with your account reference. The team will check the record and respond with the specific policy point that applies.
You can request that your account be closed at any time by contacting support. After identity confirmation, the team will walk through the closure steps, including any wallet balance that needs to be settled before the account is deactivated.
If any part of these terms raises a question about your account — a transaction record, a wallet balance, or a policy point you want clarified — the support team is the right place to start. Have your account reference and, for payment queries, the transaction reference from your eWallet or bank statement ready before you get in touch.
Open the chat widget from the account page for direct help with policy and account queries. Have your account reference ready to speed things up.
For detailed policy questions or formal account requests — including closure or record corrections — send an email through the contact form in your account settings.
Payment discrepancies involving Touch 'n Go eWallet, DuitNow, or FPX should be submitted with the original transaction reference. Use the dispute form linked from the transaction record in your dashboard.
Your account data — login credentials, wallet history, transaction records — is stored and handled under standard security practices. Sessions are protected and your payment details are not retained on our side beyond what is needed to match a transaction to your account. We do not share your account information with third parties except where required to process a payment through Touch 'n Go eWallet, DuitNow, or FPX, or where required by applicable law. Cookies are used to keep your session active and to remember your account preferences across devices. You can manage cookie settings through your browser; switching off session cookies will affect login continuity. For questions about what data we hold and how to request a correction or deletion, contact support directly with your account reference.
Login sessions are protected and your password is stored in hashed form. If you suspect unauthorised access to your account, use the password reset link on the login page immediately and contact support to flag the session for review.
Session and preference cookies keep your account usable across phone and desktop without re-entering details. They do not track activity outside the platform. Browser-level cookie controls let you manage this; disabling session cookies affects login continuity.
Transaction records and account data are retained in line with standard operational and legal requirements. You can request a summary of the data held against your account by contacting support with your account reference and a description of what you need.
If you believe a policy has been applied incorrectly or want to request a correction to your account record, put it in writing via support. Include your account reference and the specific transaction or policy point. We will review and respond with the relevant record.
Common questions about how the bull98 terms apply to your account, your wallet activity, and your rights as a registered account holder.
Yes, the terms are updated when the platform changes in a way that affects accounts or wallets. The revised version is published on this page with the effective date. Material changes that affect how your account or wallet works are flagged at login so you can review them before your next session.
Any deposit or withdrawal processed through your bull98 account — including amounts moved via Touch 'n Go eWallet, DuitNow, or FPX — is covered. The transaction log in your account dashboard is the record of what has cleared on the platform side.
Go to account settings after login. Most details can be edited directly from there. Changes to payment-linked fields will prompt a short verification step; the fields and instructions are shown on the page when you make the change.
Contact support and include the transaction reference from your Touch 'n Go eWallet, DuitNow confirmation, or FPX bank statement. The team will check the payment rail record against your wallet log and advise on the next step.
Your transaction history is available in full from the account dashboard after login. If you need a formal record for a specific date range, contact support with your account reference and the dates you need — they can pull the relevant log for you.
Before an account is deactivated, any remaining wallet balance needs to be settled. The support team will explain the withdrawal options available to you — including returning funds via the same payment method used to deposit — as part of the closure process.