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When you use bull98 — from the first login to every Touch 'n Go eWallet deposit — your personal data moves through our systems, and you deserve to know exactly how. This policy explains what we collect, why we keep it, and what you can do about it, written plainly so you can make informed choices about your account.
We collect the information needed to run your account and process payments — your registration details, login activity, deposit and withdrawal records, and the device identifiers tied to your session. When you fund your account via Touch 'n Go eWallet, DuitNow, or FPX, the transaction reference and amount are logged against your account wallet so both sides of the transfer match. We do not store full card numbers or e-wallet PINs; those stay inside the payment provider's own environment. Beyond payment records, we keep a history of your session activity to detect unusual access patterns and protect your account from unauthorised use. Cookies and similar technologies track your browser state so you stay logged in across a session and your preferences carry forward between visits on the same device. We retain data for as long as your account remains active and for a further period required to satisfy applicable legal obligations in the regions where we operate. Data handling depends on local law and is subject to the eligible regions where access is permitted. If you have questions about how a specific category of data is stored, you can reach our support team through the contact paths listed on this page.
Transaction references tied to your deposit are logged in your account wallet history. We record the amount and reference number, not your e-wallet PIN or full account credentials.
DuitNow transfers generate a reference that matches against your account balance update. That reference is stored in your transaction log and available for review after login.
FPX online banking sessions produce a bank-side approval code that we store alongside the deposit record. This lets you cross-check a transaction in your bank statement against your account history.
We note the device type, browser, and session token each time you log in. This keeps your account consistent across phone and desktop without requiring you to re-enter payment details on a recognised device.
This policy covers the data bull98 handles directly — your account, your transactions, and your activity on this site. It does not govern the privacy practices of payment networks, third-party banking apps, or game content providers whose platforms you interact with separately. Understanding the boundary helps you know who to contact when a data question comes up.
Covered. Login credentials, session history, device records, and account settings are all governed by this policy. You can request a summary of this data through the support contact paths below.
Covered for records we hold. Deposit and withdrawal references stored in your account wallet fall under this policy. The payment provider's own handling of the transfer is governed by their separate terms.
Covered. Cookies we set, analytics data collected on this domain, and preference records are all within scope. You can adjust cookie settings through your browser at any time.
Not covered here. Game content providers, external payment apps like Touch 'n Go eWallet and FPX, and any linked platforms have their own privacy policies that apply independently of ours.
You have concrete options when it comes to your data at bull98. After logging in, your account dashboard shows your transaction history, including every deposit made via Touch 'n Go eWallet, DuitNow, or FPX, along with the dates and reference numbers. If any record looks incorrect — a mismatched amount, a duplicate entry, or a detail you do not recognise — you can raise a correction request directly with our support team, who will review the account-side record and respond with what the log shows. You can also ask us to confirm what personal data we hold against your account, and we will provide a summary through our support channel. If you decide to close your account, you can request data deletion subject to the retention obligations that apply under local law in eligible regions. These rights are available to you at any time while your account is active, and our support team can walk you through the relevant steps when you get in touch.
Log in and open your account dashboard to see transaction history, deposit references, and session activity. All records tied to your account are visible there after authentication.
If a registered detail is wrong — name, contact information, or a transaction entry — contact support with your account reference. We will check the record and update it where the correction is verified.
You can request a summary of the personal data stored against your account. Reach out via the support contact path and specify what you are looking for; we will respond with the account-side data we have on file.
If you close your account, you may request deletion of your data. We will process this subject to any legal retention requirements that apply in eligible regions under local law.
Privacy questions and data requests are handled through our support team. Whether you want to review your account records, raise a correction, or ask how a specific piece of data is used, these are the contact paths available to you.
Open the chat icon on any page after logging in. Describe your data question and include your account reference so the team can pull the relevant records quickly.
For written requests — such as a formal data summary or a deletion request — send your query to our support email address shown in your account settings. Include your registered account details.
For transaction-level queries, your dashboard after login is the first place to check. Deposit records from Touch 'n Go eWallet, DuitNow, and FPX are listed there with reference numbers and dates.
Our approach to data is built around the account and payment flow Malaysian players actually use — keeping your wallet records consistent, your session secure across devices, and your personal details accessible only to you and the support team when a verified request is made.
Account and transaction data is held for as long as your account is active and for a further period to meet legal obligations in eligible regions. Records tied to Touch 'n Go eWallet, DuitNow, and FPX deposits are kept in your account log.
We use cookies to maintain your login session and carry preferences across visits on the same device. You can clear or block cookies through your browser, though some account functions depend on session cookies to work correctly.
Login activity is monitored against your registered device history. Unusual access — a new device or location outside your normal pattern — triggers a verification step before account access is granted. Check your session log in the dashboard if you see unexpected activity.
When this policy changes in a material way, we update the version date at the top of this page. Continued use of your account after a posted update means you have reviewed the revised terms. You can request the previous version from support if needed.
These are the questions we hear most from account holders about how their data is handled at bull98.
We collect your registration details, login activity, device identifiers, and the transaction records generated when you deposit or withdraw. Payment references from Touch 'n Go eWallet, DuitNow, and FPX are stored in your account wallet. We do not store e-wallet PINs or full banking credentials.
Yes. Your account dashboard shows deposit and withdrawal records, including the reference numbers from Touch 'n Go eWallet, DuitNow, and FPX transactions. Session activity is also logged there. If a record looks wrong, contact support with your account reference and we will check the log.
Contact our support team via live chat or email with your registered account details and specify that you want a data summary. We will check the account record and respond with the personal data we have on file. This does not include data held by payment providers on their side.
We share the minimum data required with payment processors to complete your Touch 'n Go eWallet, DuitNow, or FPX transactions. We do not sell your personal data. Game content providers operate their own systems and their data handling is governed by their own policies, not ours.
Data is retained after account closure for the period required by applicable legal obligations in eligible regions under local law. Once that period passes, personal data is removed from active records. You can ask support for specifics about the retention period that applies to your account type.
Reach out through live chat or the support email address shown in your account settings. State clearly whether you want a correction or a deletion request, and include your account reference. Deletions are processed subject to applicable retention requirements in eligible regions where local law applies.