Casino / Slots
This page sets out the legal framework governing your use of bull98, including account access, transaction records and your rights under this policy. Availability of our services depends on local law and is accessible only where local law permits.
Our legal terms apply each time you access bull98, log into your account, initiate a deposit via Touch 'n Go eWallet, DuitNow or FPX, or engage with any content on this site. The terms are written to reflect Malaysian account-holder expectations and are subject to the laws of the jurisdiction in which access is permitted. Where local law restricts or prohibits access to online gaming services, these terms do not override that restriction — your eligibility to use the platform depends entirely on your local legal environment. We do not make claims about licensing authority or regulatory approval that we have not supplied as verified fact on this page. What we can confirm is the operational scope: your account, your transaction history and the game content accessible through your wallet are each subject to the conditions stated here. Payments made through Touch 'n Go eWallet, DuitNow and FPX are processed under the terms of those respective payment providers in addition to our own. If any clause conflicts with mandatory local law, the local law takes precedence. We keep this policy current; the version shown here is the one in force.
Transactions via Touch 'n Go eWallet are subject to both bull98 account terms and Touch 'n Go's own user agreement.
DuitNow transfers processed through your account are governed by your bank's DuitNow terms alongside this policy.
FPX online banking payments carry the payment gateway's own terms; bull98 account terms apply to the resulting balance change.
Understanding the boundary of this policy helps you know exactly what bull98 controls and what sits with a third party. Your account settings, wallet balance, transaction records and the game content you access through bull98 all fall within this policy. Third-party payment processors, your device's operating system and any external links from this site fall outside it.
Your login credentials, account profile, session history and access controls are fully within scope. Any changes to account details are governed by the conditions stated here.
Deposits and withdrawal requests processed through your bull98 wallet — whether via Touch 'n Go eWallet, DuitNow or FPX — are within scope for record-keeping and dispute purposes.
Game titles, promotional displays and informational content published on bull98 are within scope. bull98 controls accuracy and updates; studio content remains the intellectual property of each game provider.
Payment processor platforms, your bank's FPX interface, and any linked external sites operate under their own separate terms. bull98 holds no authority over those services and makes no representations about them.
You have specific, actionable rights relating to your bull98 account and the data associated with it. Your transaction history — every deposit, withdrawal request and balance movement — is visible inside your account dashboard after login. If any detail in your account profile is incorrect, you can request a correction by contacting our support team through the channels listed on this page. Where you believe a transaction record does not match your actual activity, raise it with us directly; we will investigate against our internal records. You also have the right to ask what account information we hold and how it is used. Requests of that nature should be submitted via our support contact path rather than through the game lobby or payment interface.
Log into your account and open the transaction history section to view every deposit and withdrawal request linked to your wallet.
If your name, contact information or account profile contains an error, submit a correction request through our support channel with your account reference.
Questions about how this policy applies to your specific account situation can be directed to our support team; include your account ID and the specific clause you are querying.
You may ask what personal account data we hold. Submit the request in writing through our support contact path, and we will respond in line with applicable local requirements.
If you have a legal or policy question that this page does not resolve, reach our support team through any of the channels below. For account-specific queries — including transaction disputes or data requests — have your account reference ready before you get in touch.
Open the live chat widget from any page on bull98 to raise a policy or account query in real time. Available from the account-access screen.
Send your policy question or data request by email to our support address shown in your account dashboard. Include your account reference and the specific section you are asking about.
Your dashboard shows the current state of your wallet, transaction records and any open support tickets. Start here before escalating to a formal policy enquiry.
We collect only the account information needed to operate your wallet and process transactions via Touch 'n Go eWallet, DuitNow and FPX. Cookies are used to maintain your session across phone and desktop so your account state stays consistent when you switch devices. We retain transaction records for as long as required by applicable policy and local regulatory expectations — the retention period is not indefinite. If you want to know the retention window that applies to your account, ask through our support channel. Account security is your shared responsibility: keep your login credentials private, and notify us immediately through live chat or email if you suspect unauthorised access.
We collect account registration details and transaction data. Payment data for Touch 'n Go eWallet, DuitNow and FPX is handled by those payment rails under their own privacy terms.
Session cookies keep you logged in across phone and desktop without re-entering credentials. You can manage cookie preferences through your browser settings at any time.
Transaction and account records are kept for the period required under applicable policy. The current retention window for your account is shown on request via our support contact path.
You are responsible for keeping your login credentials secure. Report any suspected unauthorised access to us through live chat or email immediately so we can act on your account.
These are the questions we hear most often about account rights, data handling and policy scope. If your question is not covered here, reach our support team through the channels listed above.
Access to bull98 and the applicability of this policy depend on local law. Where local law permits access, this policy governs your account. Where local law restricts or prohibits access, those restrictions take precedence regardless of what this policy states.
Yes. Submit a data enquiry through our support email with your account reference. We will confirm what account and transaction data we hold for you and explain how it is used, in line with applicable local requirements.
Open your account dashboard and check the transaction history first. If the record does not match your actual activity, contact us through live chat or email with the transaction reference and we will investigate against our internal records.
The resulting balance changes and records in your bull98 wallet are within scope of this policy. The payment processing itself — what happens on Touch 'n Go eWallet, DuitNow or FPX's side — is governed by each provider's own separate terms.
We retain records for the period required under applicable policy and local regulatory expectations. To find out the specific retention window that applies to your account, submit a written request through our support channel.
Contact us immediately through live chat or support email with your account reference. We will review access logs and take action on your account. Do not share your login credentials with anyone, and update your password straight away if you suspect a breach.